🛠️ Frontline: How to Submit a Repair Request (And Why It Matters)

Audience: Crew Members, Crew Leaders

Tags: #Repairs, #FrontlineTools, #EquipmentCare, #Communication

💬 Why This Is For You

You are the eyes and ears of the company.

You're the one behind the wheel, holding the tools, loading the trailer. You know what’s working — and what’s not.

When something breaks, doesn’t feel right, or just needs attention, you’re the first to know.

CrewHero gives you a fast, easy way to report issues directly from your phone — no whiteboard, clipboard, or guessing game needed.

🔧 Why It Matters

Reporting repairs:

✅ Keeps your crew safe

✅ Gets your equipment fixed faster

✅ Reduces downtime and stress

✅ Saves the company money

✅ Shows that YOU are paying attention — and care

This is your voice. When you submit a repair, it helps your manager and fleet team know how to support you.

✅ How to Submit a Repair Request

1. Log in to go.crewhero.app

We’ll text you a login code — no password required.

2. Tap “Add Repair Request” from the homepage

3. Choose the Equipment or Vehicle

You’ll see a list of what’s assigned to your crew. You can also search company-wide if needed.

4. Add a Quick Description

Tell us what’s wrong. The more details, the better.

Examples:

“Left tire low again — might be a slow leak”

“Weird noise when reversing the mower”

“Hose cracked, needs replacement before we spray again”

5. Submit

That’s it. Your manager and the fleet team get notified immediately.

🔄 What Happens After

Once submitted:

🟢 Your manager or fleet tech will change the status to Received

🛠️ If it’s urgent, they’ll flag it or schedule a fix

🔧 When it’s in the shop, the status changes to In Progress

✅ Once fixed, they’ll mark it Ready, and your manager can Accept it for return to the field

You can track everything in real time. Involved throughout the repair process.

🗣️ Be Part of the Fix

Got updates or new details? Add a comment right in the repair ticket

See a repair still not fixed? Ask a question — it keeps the loop open

Think it’s unsafe? Call it out — we’ll handle it ASAP

Pro Tip: A small issue today can become a big one tomorrow. Don’t wait. Report it.

🤝 Culture of Respect

When you take the time to report repairs, you’re showing:

You care about doing your job right

You want to protect your team

You’re paying attention to the tools that make the work happen

CrewHero was built to support the people who do the real work — the ones who get dirty, solve problems, and keep things moving.

You're not just logging a repair.

You're helping your team and company win.

👏 Thank You

Thanks for using CrewHero to make the company stronger.

This tool was built with you in mind — to support your work, your safety, and your voice.

Let us know what’s broken. We’ll work on fixing it — together.