🚛 The Fleet App
For: Shop Technicians, Mechanics, and Fleet Coordinators
Tags: #FleetApp, #Repairs, #ServiceTickets, #ShopTeam, #FrontlineSupport
💬 What’s the Fleet App?
The Fleet App is designed for the shop team — the folks who keep vehicles and equipment running for the frontline. It replaces scattered communication with one organized system for:
- Submitting and tracking repairs
- Managing service tickets
- Commenting and uploading photos
- Connecting directly with the field crew
It’s about transparency, speed, and keeping everything logged — no more mystery repairs or lost info.
🛠️ Main Sections of the Fleet App
🔧 1. Repairs Panel
Use this for broken or unsafe issues reported by the field. You can:
- View asset status (e.g. Flat Tire, Won’t Start)
- Check priority level (
None,Low,Medium,High,Urgent)
- Filter tickets by:
- Mine – assigned to you
- Unassigned
- All
🪛 Statuses:
New→Received→In Progress→Ready→Accepted
Each status update keeps the team informed and the log up to date.
🛠️ 2. Repair Ticket View (Clicking an Asset)
Clicking into a ticket shows:
- Repair Status Bar – Set the current stage
- Description – Edit or clarify the issue
- Asset Info – Year, make, model, mileage, VIN
- Related Tickets – Shows history on the same asset
- Comment Box – Add notes or updates, attach up to 5 photos
💡 Use Comments To:
- Ask questions
- Confirm work done
🧰 3. Service Tickets Panel
Used for routine maintenance and scheduled care, like:
- Oil changes
- Label updates
- Blade sharpening
- Pre/post-season prep
🛠️ Statuses:
Open→In Progress→Done
- Filter tickets by:
- Mine – assigned to you
- Unassigned
- All
🧾 4. Service Ticket View (Clicking an Asset)
Here’s what you’ll see when you open a service ticket:
- Service Details (e.g., “Change the Oil”)
- Ask Manual button for fast info
- Asset Info
- Service Status Tracker
- Repair Alert Toggle
- Comments & Images Section
📎 Use comments and photo uploads to log your work and questions — everything stays attached.
📘 5. Ask Manual Feature
Need a spec or diagram? Use the Ask Manual tool inside a service ticket.
How it works:
- Click Ask Manual
- Confirm the asset (e.g., ExMark LazerZ 2021)
- Type your question (e.g., What torque spec should I use?)
- Submit
✅ The Manual will then provide the Answer to your question
📋 Repair vs. Service – What’s the Difference?
Type | Use it for... | Examples |
Repair | Something’s broken or not working | Won’t start, flat tire, no power |
Service | Routine maintenance or PMs | Oil changes, label fix, tune-up |
🧭 Who Uses the Fleet App?
- Shop Technicians – Create and manage repair and service tickets, update statuses, log comments, and upload photos
- Fleet Managers – Monitor asset issues, assign priorities, oversee repair timelines, and control visibility alerts
The Fleet App is the shop’s command center — built to keep everything organized, transparent, and aligned with what the field needs.
🛠️ Other Features
📤 Comments & Photos
- You can add up to 5 images per ticket — either when creating it or at any time later.
- Great for before-and-after photos, part identification, or showing damage clearly.
- The comment thread tracks who said what and when — helping everyone stay in the loop.
- Field crew can use comments to ask questions like:
“Any update on this repair?” or “Is it safe to use yet?”
💡 Every update stays logged, so nothing gets lost or forgotten.
👤 Profile Page
You can also update personal info under Profile, including:
- Home address
- Emergency contact
- Clothing preferences
Also includes dark mode toggle and logout button.
🆘 Need Help?
- Ask your Fleet Lead or Supervisor
- Comment directly on the ticket
The Fleet App is your shop’s control center.
Use it to keep repairs fast, service organized, and everyone on the same page — from shop to field.