🔧 Repair Status Definitions & Use Cases
Audience: Fleet Technicians, Division Managers, Crew Leaders
Tags: #RepairRequests, #Fleet, #Workflow, #StatusTracking
In CrewHero, each repair request follows a clear status flow to help everyone stay on the same page — from the moment something breaks, to when it’s back in the field and safe to use.
Here’s what each status means and how to use it effectively.
🆕 New
Who sets it?
Frontline user (Crew Member or Crew Leader)
When?
As soon as a repair request is submitted from the Frontline App
Use Case:
A crew member submits a request for a flat tire on a truck. The request enters the system as New and waits for manager review.
Goal: This status gathers all new tickets in one place for Owners, Managers and Fleet Manager to review.
👀 Received
Who sets it?
Production Manager or Fleet Manager
When?
Once the issue is acknowledged and being reviewed. Fleet Manager can determine if a safety issue or concern requires the asset to be flagged using the ‘Repair Alert’ button which takes the asset Out of Service.
Use Case:
The Division Manager sees the truck ‘Flat Tire’ request and moves it to Received, letting the Frontline submitter know the request is seen and being understood.
Best Practice: Add a comment thanking the crew member — this builds positive momentum and shows frontline input is valued.
⚙️ In Progress
Who sets it?
Fleet Technician or Fleet Manager
When?
When the asset has been brought in and is actively being repaired
Use Case:
The shop has the truck inside and the tire is being replaced. Marking the ticket In Progress signals the machine is currently down and unavailable for dispatch.
Note: The system automatically flags the asset as Out of Service while it’s in this state.
✅ Ready
Who sets it?
Fleet Technician
When?
Once the repair is completed and ready for manager review
Use Case:
The truck tire is fixed, pressure checked, and test run. The fleet tech moves the ticket to Ready so the Division Manager can confirm it’s back to field-ready condition.
Tip: Fleet Tech adds a comment describing the repair work done. This creates accountability, recognition and history tracking.
✔️ Accepted
Who sets it?
Division Manager or Production Manager
When?
Once the repaired asset is reviewed and confirmed to be back in rotation
Use Case:
The Division Manager reviews the Ready ticket, confirms the work looks good, and sets it to Accepted. The truck is now ready to get back on the frontline!
Cultural Tip: This final step ensures involvement of production managers, accountability and confirms the repair was completed to expectation — don’t skip it.
🚩 Repair Alert (Tag)
Who sets it?
Fleet Manager or Production Manager
When?
If there’s a safety risk or the machine should not be used
Use Case:
A skid steer has a known hydraulic leak — even if a full repair hasn’t started, the alert ensures it’s not assigned in dispatch.
Result: The asset shows as flagged in the dispatch board and should be replaced or avoided until resolved.
Summary Table
Status | Who Sets It | Meaning | Action Triggered |
🆕 New | Crew Member | Repair submitted & awaiting review | Alerts manager + logs ticket |
👀 Received | Manager/Fleet | Seen & triaged, not yet being repaired | Frontline sees it's acknowledged |
⚙️ In Progress | Fleet Technician | Repair is underway, asset is down | Flagged out of service |
✅ Ready | Fleet Technician | Repair done, pending production review | Asset still down until accepted |
✔️ Accepted | Division Manager | Fully reviewed and returned to the field | Flag clears, asset back in use |
🚩 Alert Tag | Manager/Fleet | Asset is unsafe or should not be used | Flag on dispatch board |
🧠 Why This Matters
- ✅ Everyone stays in the loop — no more wondering if something’s being worked on
- ✅ Fleet team gets clear priority cues and repair workflow visibility
- ✅ Frontline crews feel heard and respected
- ✅ Dispatch decisions are safer and more informed
- ✅ You build a culture of communication, responsibility, and equipment care
- ✅ You’ve removed the ‘Wonder’ and frustration from your frontline.
Pro Tip: Every repair ticket is a chance to build trust and eliminate frustration. A quick comment and proper status update go a long way.