🧭 Purpose: Why CrewHero's Repair System Matters
CrewHero helps professionalize repair reporting and solve a major frustration in the field: being left in the dark.
The Old Way:
- Workers report issues via text, paper slips, or casual conversation
- Repairs get forgotten, misunderstood, or delayed
- Field teams are left wondering if anyone saw it or cares
The CrewHero Way:
- Submissions are logged and tracked
- Frontline workers stay informed with status updates and visiblity to their request within the Frontline App
- Communication is clear and visible
- Repairs are prioritized, flagged, and organized
Key Benefit: CrewHero creates transparency and builds trust between field and fleet. Wondering is replaced with clarity.
🔄 Workflow: Step-by-Step Repair Lifecycle
1. New
- Submitted by Team Member in Frontline App OR on Desktop with ‘+Add Repair Request’
- Appears in the New column
- Waiting to be reviewed by a manager or fleet tech
2. Received
- Manager or Fleet marks request as Received
- Signals to frontline: “We saw your request and we’re looking into it”
- Priority level can now be set
- Fleet or production manager may assign to a tech
Pro Tip: If the asset is a safety concern or not usable, set a Repair Alert Flag — this will notify the Dispatch Board.
3. In Progress
- Fleet begins repairs
- Status is updated to In Progress
- Frontline now knows it's actively being worked on
4. Ready
- Repair is complete
- Asset is no longer flagged or out of service
- Visible to the production team for final review
5. Accepted
- Production manager reviews the Ready list
- If satisfied, they mark it as Accepted
- This closes the loop and returns the asset to the field
🤝 Frontline Visibility and Feedback Loop
- Frontline users can track their ticket’s status from submission to fix
- Comments keep them informed and connected to what’s happening
- This reduces frustration and increases buy-in
Leadership Tip: Always thank your team for reporting issues — it encourages repeat behavior and builds trust.
Cultural Win: When a team member feels seen, heard, and responded to — they’ll keep engaging with the system.
We recommend you invite the crew to comment back when they see updates. A one-time response like, “Thanks, looks good” or “Appreciate it” goes a long way.
✅ Summary of Benefits
Feature | Benefit |
Ticket Statuses | Keeps everyone informed of repair stage |
Frontline Access | Builds trust and improves clarity |
Comments | Encourages healthy communication |
Priority Tags | Helps organize and act on critical repairs |
Alert Flags | Avoids using unsafe or down equipment |
Accepted Status | Confirms repair quality and re-deploys assets |
CrewHero makes repair requests simple, visible, and empowering — for every person on your team.