✅ What CrewHero Does (and Doesn’t) Do
Audience: New users, especially Owners, Admins, and Dispatchers
Tags: #Onboarding, #Overview, #WhatItDoes
What CrewHero Does
CrewHero is your daily operations assistant. It helps service teams — especially in the field — stay organized, stay on schedule, and cut down on daily stress. Your CRM helps your grow your revenue. CrewHero supports your operations to keep up!
Here’s what CrewHero does best:
- ✅ Crew Assignments
Quickly coordinate people, trucks, and equipment to each day. Everyone sees the plan before showing up.
- ✅ Morning Dispatch Workflow
Your dispatchers send team announcements, see call-outs, time-off approvals, weather, vehicles out of service — all on one screen.
- ✅ Fleet & Repair Requests
Frontline team members can flag broken trucks or equipment, and fleet managers and production can plan, comment and track it all in one place.
- ✅ Mobile-First for the Field
Crew Members and Crew Leaders log in using their cell phone # and a secure OTP code — no passwords, just fast access to what they need.
- ✅ Announcements & Company Links
Share the handbook, safety manual, training documents, site maps, project plans, or anything else they need to do their job.
- ✅ Simple & Friendly Interface
Designed for blue-collar crews, with no fluff or overwhelming features.
Tip: The frontline sees everything they need at-a-glance — today’s crew, weather, repair requests, announcements, and quick links. That’s it.
What CrewHero Doesn’t Do
CrewHero keeps it simple by focusing on your day-to-day operations. Here’s what it doesn’t try to do (and that’s on purpose):
- ❌ It’s not a CRM.
CrewHero doesn’t handle customer sales, estimates, or billing.
- ❌ No GPS tracking.
We don’t track where your trucks or people are in real-time.
- ❌ No time cards or payroll.
Use your payroll or time clock system alongside CrewHero.
- ❌ Not for client scheduling.
CrewHero doesn’t book client appointments or send customer reminders.
Pro Tip: CrewHero picks up before most software starts. It solves the 5 AM chaos — not the 5 PM invoice.
When to Use CrewHero
Use CrewHero when you need to:
- Organize your crews and equipment in advance
- Adjust the plan quickly as the day changes
- Communicate clearly with your field teams
- Keep your fleet moving and field issues tracked
CrewHero fits before the CRM, alongside your time clock, and instead of a million texts and spreadsheets.
Summary
CrewHero does one thing really well: It supports your people.
It doesn’t try to be everything. It’s the tool that reduces your stress and helps your team hit the ground running.
Best Practice: Keep it simple. Let your CRM do what it does best, and let CrewHero own the chaos of the morning.