✅ Welcome to CrewHero
Audience: All users, especially new Owners & Admins
Tags: #Onboarding, #Overview
What Is CrewHero?
CrewHero is your daily command center for production managers and frontline field teams. It helps you assign people, trucks, and trailers — and makes sure your crew knows what’s up before they punch in. No more morning chaos, no more waiting around for info and frustrations. Everyone starts the day ready to go. Faster Dispatches, Less non-billable labor, More production = Higher Profits
Whether you're managing 10 trucks or 50, CrewHero gives you a clean way to plan, communicate, and adjust — all from your phone or computer. Trash the whiteboards and notebooks.
What CrewHero Does (and Doesn’t)
CrewHero helps with:
- 🧭 Daily assignments (people, vehicles, and assets)
- 🔧 Repair & maintenance requests
- ☀️ Weather-based dispatch adjustments
- 📣 Team Announcements and company links (like handbooks or safety docs)
- 📱 Frontline-friendly mobile experience
- 🦾 Strengthens Culture
- 💰 Increases efficiency and profitablity
CrewHero doesn’t:
- Replace your CRM or invoicing software
- Do GPS tracking or time cards (yet)
- Handle customer scheduling or sales
Pro Tip: If your current CRM doesn’t help you before 7 AM, CrewHero probably does.
Key Concepts
- Crews: Groups of people working together for the day. A crew can be just 1 person or several.
- Assignments: Who’s working, where, and with what.
- Dispatch: Where all the planning magic happens — this is for managers and admins.
- Frontline: The info hub where your frontline teams access their daily assignments, track their requests and update their info.
- Assets: Trucks, trailers, and equipment you assign to each job.
How Roles Work
Every person in CrewHero has a role. Here’s the quick breakdown:
Role | What They Can Do |
Owner | Full control, billing, and team management |
Admin | Setup, dispatching, approvals, workflows |
Dispatch Manager | Daily crew and asset assignments |
Fleet Manager | Tracks vehicle status and repair requests |
Division Leader | Manages a department or team |
Crew Leader (CL) | Leads a field crew |
Crew Member (CM) | Works on a crew, sees assignments and updates info |
Tip: You only need to give seats to people who use CrewHero Manager. Frontline teams and fleet technicians have free access.
Billing & Seat Types
CrewHero only bills for Management users who log in to Manager. Your Frontline is free. We want you to add as many of them as you can without costing any more money
Seat Type | What It’s For |
Owner Product Seat | You — the boss |
Operations Managers | People doing people/asset coordinating, planning and changes to make your CRM schedule happen |
Office Manager | The office wizards keeping the backend of your business running smoothly |
Fleet Mechanic | The Superheroes handling equipment repairs, service & tracking |