🛠️ How to Submit a Repair Request (Frontline App)

📲 How to Submit a Repair Request from the Mobile App

1. Open the App and Navigate to Repair Requests

• Once logged in at go.crewhero.app, you’ll land on the Frontline App

• Look for the “Repair Requests” button.

• Tap “Repair Request” to start a new ticket.

2. Select the Asset

• You’ll see a list of vehicles, trailers, or equipment assigned to your crew.

• If Required, Use the search bar or scroll to find an asset you are not currently assigned to

• Tap the asset to continue.

3. Add Repair Details

• Describe the problem clearly — the more detail, the better.

• You can include notes like:
• “Flat tire, rear driver’s side”
• “Mower blade vibrating”
• “Hydraulic hose leaking under the bed”

• It is highly recommended to upload a photo to show the issue.

4. Submit the Ticket

• Tap “Submit” once complete.

• Your request is instantly sent to the Division Manager and Fleet Team.

5. Chat and Follow Up

• You may receive a message within the ticket asking for more details.

• Keep an eye out for status updates or questions from your manager or mechanic.

6. Track the Repair

• View the status of your request at any time:
• New → Submitted by you
• Received → Acknowledged by management
• In Progress → Asset is actively being repaired
• Ready → Repair is complete and under review
• Accepted → Returned to the field and approved by production team

Pro Tip: You’ll never be left wondering what happened to your request — status updates and comments keep you in the loop.

🌍 Language Support via Google Chrome

• Open the app in Google Chrome (mobile or desktop)

• Use the Translate feature to view and submit requests in your preferred language

• Great for seamless communication between English- and Spanish-speaking team members (or any other language!)

Best Practice: Encourage your team to use Google Chrome for the best translation experience.

🤝 Why It Matters

Benefits:

• ✅ The right people are notified immediately

• ✅ You can see what’s being done and when

• ✅ Status updates keep everyone informed

• ✅ You avoid equipment being used while unsafe

• ✅ The frontline team feels heard, included, and respected

Cultural Note: When team members know their concerns are seen, responded to, and resolved — they are far more likely to stay engaged and take pride in maintaining company equipment.

Summary