🎓 Using CrewHero to Improve Onboarding & Training
Audience: Owners, Managers, Admins
Tags: #Onboarding, #Training, #Retention, #FrontlineSupport
Why It Matters
Onboarding sets the tone for an employee’s entire experience. A rough start leads to frustration and early exits. A smooth start builds confidence, engagement, and long-term retention.
CrewHero simplifies and strengthens onboarding by providing structure, access, and communication from day one.
Pro Tip: The first 72 hours are critical. CrewHero ensures your team starts informed, not guessing.
🚀 Ways to Use CrewHero During Onboarding
✅ 1. Preload New Hires in the System
- Add new team members in the People tab
- Assign them to their Division
- Set up their CrewHero App Access:
- Frontline App (default)
- Manager or Fleet access (if applicable)
This gets them into the app before Day 1 and ready to receive updates, links, and schedules.
✅ 2. Use the Crew Database for Welcome Crew Assignments
- Assign new hires to a named crew like “Training Crew” or “Onboarding Team”
- Give them a consistent lead to shadow
This gives clarity on who they’re with and where to go — no standing around unsure.
✅ 3. Share Resources with Team Links
- Upload your handbook, safety manual, PTO policy, or uniform guide
- Add a Team Link so new hires can access everything on their phone
- Use Google Docs/Drive for easy updates and Google Translate support
No more emailing files or printing handbooks that get lost or ignored.
✅ 4. Send Team Announcements to Reinforce Culture
- Use announcements to welcome new hires, share reminders, or highlight crew wins
- SMS announcements reach anyone with a phone number — even before their first login
Recognition builds early loyalty and makes people feel like they belong.
✅ 5. Reinforce Accountability Early
- Train new hires to:
- Submit repair requests
- Submit time-off requests
- Check their assignment each morning
These workflows teach responsibility and encourage self-management.
✅ 6. Keep Managers in Sync
- Division Leaders and Trainers can view:
- Time-off requests
- Crew assignments
- Submitted repairs
New team members won’t fall through the cracks — everyone stays informed.
🧠 Cultural Benefits
- New hires feel organized, respected, and part of a professional system
- You’re not depending on verbal instructions or memory to train your crew
- Reduces onboarding confusion that leads to early turnover
- Promotes a culture of clarity, support, and ownership
Best Practice: If it’s important to your culture, make it visible in CrewHero.
Summary
Tool | How It Helps Onboarding |
✅ People Tab | Add new hires, assign roles & divisions |
✅ Crew Assignments | Keep Day 1 clear and consistent |
✅ Team Links | Share docs, safety info, and resources |
✅ Announcements | Build inclusion and share important info |
✅ Time-Off & Repairs | Teach responsibility from day one |
CrewHero makes onboarding smoother, faster, and more aligned with the culture you want to build. No more guessing. No more confusion. Just a strong start for every new team member.