🔧 How to Set Up Fleet Technicians for Success
Audience: Fleet Managers, Owners, Admins
Tags: #FleetSetup, #RepairRequests, #Mechanics, #LaptopRecommended, #SharedAccess
🛠️ Your Fleet Team Needs a Clear Window into Repairs
To keep your equipment running, your fleet techs need access to:
- Submitted repair requests
- Asset status (in service / out of service)
- Time-stamped updates
- Comments from the field
- Priority ratings from Production Managers
That’s what the Fleet App view in CrewHero is built to deliver.
💻 Best Setup: Dedicated Laptops or Chromebooks
To get the most out of CrewHero’s Fleet tools, we recommend setting each technician up with:
- ✅ A simple laptop or Chromebook
- ✅ Access to the Fleet App only
- ✅ A table or desk near the shop floor or parts room
Why?
- Bigger screens = better visibility of the Repair Table
- Full keyboards = faster, clearer communication
- Individual login = accurate timestamps and accountability
- Easy for commenting and reading notes on active repairs
🛍️ Example device:
👥 Want to Start Slower? Use a Shared Station
If you're not ready to assign individual laptops:
- Set up a shared computer in the shop
- Create one login for “Fleet Shop” or “Repair Station”
- Display the Fleet App on a monitor or small wall-mounted screen
This is a gentle way to introduce techs to the platform:
- Let them browse the table, mark status, and leave notes
- Use it as a group learning tool during morning meetings
Pro Tip: Pair with a whiteboard nearby for urgent walk-ins
🎯 What Role Do They Need?
Each Fleet Tech should be set up with:
- ✅ Fleet App Access (only)
- Their name, title, and phone/email if you want them to log in via OTP
- Or, shared access to a station login (if not worried about accountability)
If you'd like to see who did what, use individual logins
🧠 Long-Term Tip: Start Shared, Grow Individual
Many companies start with one shop display — and quickly upgrade.
Why?
Because once your techs:
- See who submitted the request
- Read field comments
- Prioritize tickets clearly
- Track what’s “In Progress” vs “Ready”
...they start to rely on it.
They’ll want their own keyboard and their own seat.
If you give a mechanic a Chromebook... he might just fix a truck before anyone asks.
🙌 Final Thought
Giving your techs access to CrewHero isn’t just about digital tools — it’s about giving them clarity, control, and respect.
When the Fleet App becomes part of their daily rhythm, you get:
- Better communication
- Faster repairs
- Smarter decisions
- And fewer surprises in the morning
Start simple. Grow with buy-in. Let them see the value.