✅ Billing & Seat Types: How It Works (And Why We Do It This Way)

Audience: Owners, Admins

Tags: #Onboarding, #Billing, #Seats, #Philosophy

Our Billing Philosophy

We built CrewHero to help you grow your frontline — not your overhead.

That’s why we bill only for users who take action in the system. You don’t pay for every name on your team — just the managers who use the tools to plan, coordinate, and respond.

This keeps your monthly bill in check until your operations team is truly maxed out.

Pro Tip: Start with just your ops and fleet team. You can always add more seats later as your company grows.

What Counts as a “Seat”?

You only pay for people who log in and use CrewHero to manage your operation. These are your planners, fixers, and problem-solvers.

Here’s the breakdown:

Seat Type	What It’s For
Owner Product Seat	You — the boss. Full access, billing, and company settings. Stay in the loop, Oversee your operations in one place.
Operations Manager	People coordinating crews, vehicles, and assets to make your CRM schedule happen.
Office Manager	The behind-the-scenes wizards making sure people get hired, bills get paid, and nothing slips through the cracks.
Fleet Mechanic	Your equipment superheroes — tracking repairs, scheduling service, and keeping trucks on the road.

Who Doesn’t Need a Seat?

The frontline — Crew Leaders and Crew Members, Fleet Technicians — use the MyCrewHero mobile app. It’s free and doesn’t require a paid seat.

They can:

Check daily crew assignments

Submit and monitor their Repair or time-off requests

View team announcements

Access company links (handbooks, safety docs, etc.)

Update their information (address, emergency contact, uniforms, license info)

Tip: You can list unlimited people in your crews without adding seats.

When to Add More Seats

Keep it lean at first. Then add seats when:

Your dispatch managers need to split into more divisions and territories

Fleet needs help staying ahead of service issues

You’re scaling and need more planning power

Best Practice: Max out your managers’ capacity before adding more overhead. CrewHero is designed to stretch with you — not box you in.

Summary

CrewHero’s seat-based billing is all about smart growth.

We help you invest in operations only when it truly supports your team in the field.